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Frequently asked questions

Products

Where can I buy Orlaco products?

Our products are sold through our global Orlaco Dealer Network. Thanks to this network, we can offer our products and provide service to end-users and the aftermarket worldwide. Our partners, supported by direct assistance from Stoneridge and local expertise, ensure that end-users receive the best advice. Find a partner near you using our 'Dealer Locator'.

Open Dealer Locator

Are you working for an OEM (Original Equipment Manufacturer)? Then please contact us through the contact form on our website to get in touch with one of our account managers.

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Does Stoneridge also offer explosion-proof (Ex-) cameras?

No, we do not offer Ex-cameras.

Does Stoneridge offer underwater cameras?

No, we do not offer underwater cameras.

Is it possible to integrate Orlaco camera systems into HMI systems?

Orlaco camera systems are fully compatible with HMI systems. Integration typically occurs between the end user and the HMI integrator or supplier, with Orlaco providing the necessary hardware.

Does Stoneridge have a webshop for Orlaco products?

Stoneridge does not have an online shop for Orlaco products. Our products are sold through our global network of Orlaco dealers. Thanks to this network, we can offer our products and provide service to end users and the aftermarket worldwide. Our partners, with direct support from Stoneridge, ensure that end users receive the best advice, customer service and support. Find a partner near you through our 'Dealer Locator'.

Open Dealer Locator

Where can I find prices for Orlaco products?

Our products are sold through our global Orlaco Dealer Network. Thanks to this network, we can offer our products and provide service to end users and the aftermarket anywhere in the world. Find a partner near you via our 'Dealer Locator' and contact us for more information about the prices of Orlaco Vision Systems in your region.

Open Dealer Locator

What is the delivery time for Orlaco products?

Our products are sold through our global Orlaco Dealer Network. Thanks to this network, we can offer our products and provide service to end users and the aftermarket anywhere in the world. Find a partner near you via our 'Dealer Locator' and contact us for more information about the delivery time of Orlaco products in your region.

Open Dealer Locator

Contact

How do I get in touch with a representative of Orlaco products?

Are you interested in a vision system for your vehicle? Find an Orlaco Dealer via the Dealer Locator on our website. Thanks to our globally distributed Orlaco Dealer Netwerk, Orlaco Vision Systems are available everywhere. Our partners, supported by Stoneridge, guarantee you the best advice for optimal safety, efficiency and comfort regarding vision solutions.

Open Dealer Locator 

Do you work for an OEM (Original Equipment Manufacturer)? Please contact us via the contact form on our website.

Contact us

How do I become an Orlaco dealer?

Stoneridge is always looking for qualified companies interested in selling Orlaco vision solutions in specialized markets, such as commercial vehicles, forklifts or construction equipment. If your company has the best network in the industry and sees growth opportunities, please contact us.

Contact us

Service

Where can I find datasheets and/or manuals?

Datasheets and manuals are available on the 'Documents' page.

Documentation

What is the RMA procedure for Stoneridge Orlaco products?

On the 'Return Material Authorization' page you will find our RMA procedure, including the RMA form that you can use to return products.

Open RMA-pagina

How can I check the warranty?

Go to the Warrantychecker. 

Open Warrantychecker

What warranty does Stoneridge offer for Orlaco products and components?

We offer two year warranty (except for cables).

Certifications & Safety

Are the cameras ISO certified?

Yes, our cameras are ISO certified. You can find all our certificates on the 'Certificates' page.

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Do the camera systems meet safety and quality standards?

To ensure reliability and quality, our products undergo extensive testing and our production processes are strictly controlled. In addition to ISO 9001 and ISO 14001 certifications, Stoneridge has also implemented IATF 16949:2016. You can find all our certificates on the 'Certificates' page.

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Where can I find your (product) certifications?

You can find our certificates on the 'Certificates' page.

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Contact

Thank you for your interest in our products and services. Is there something you would like to know or need our help with, but could not find on our website? We are here to help you! Please leave your contact information, and we will contact you as soon as possible.